Contact us
For help with eligibility verification, claims and general provider questions, please contact Provider Services.
Provider Services
Available Monday through Friday from 8:00 a.m. to 5:00 p.m. CST.
Phone:
TTY:
711
Fax:
800-964-3627
Related information
Provider Relationship Management Territories
Behavioral Health Provider Relationship Management Territories
For current behavioral health inquiries please email provider.inquiry.ks@carelon.com with your name, NPI and TIN number.
Receive email from Healthy Blue
Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a Provider Services Representative
Did you know that most questions and issues can be resolved by using Healthy Blue provider self-service tools? Please use Availity* for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with a Healthy Blue representative from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.