Serving diverse populations
It is important for providers to have the knowledge, resources, and tools to offer culturally competent care.
Cultural competency resources
Diverse care
Tools to help achieve health equity
Patient panels are growing more diverse, and needs are becoming more complex. Healthy Blue wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
Caring for Diverse Populations toolkit
A comprehensive resource to help providers and office staff improve communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
Caring for Diverse Populations toolkit - Coming soon
Comprehensive trainings
Individualized care every patient deserves
My Diverse Patients
My Diverse Patients is a website that offers learning experiences and techniques to help you to provide the individualized care every patient deserves, regardless of their background.
Cultural competency and patient engagement
A training resource to increase cultural and disability competency to help effectively support the health and healthcare needs of your diverse patients.
Cultural competency training - Coming soon
Interpreter services
In support of effective communication between our members and providers, oral interpreter services are available at no cost to members 24 hours a day, seven days a week. This also includes sign language interpreter support.
Our interpreter services meet quality standards established by contractual agreement and regulatory agencies. Healthy Blue in Kansas, at a minimum, annually assesses utilization of interpreter services as well as individual and staff experiences with language services by reviewing utilization reports and member feedback.
TTY: 711
Member Services*: (In-person interpretation) 833-838-2593
*Non-English telephonic services language line available
Resources for populations we serve
Aging resources
African American resources
National Association of Black Cardiologists
National Black Nurses Association
American Indian/Alaskan Native resources
Association of American Indian Physicians
Native American Cancer Research
National Indian Council on Aging
Asian American/Pacific Islander American resources
Asian & Pacific Islander American Health Forum
Chinese American Medical Society
National Asian Pacific Center on Aging
Disability resources
U.S. Department of Justice –ADA Requirements for Effective Communication
Administration for Community Living DHHS
Hispanic/Latino American resources
National Alliance for Hispanic Health
National Hispanic Council on Aging
National Hispanic Medical Association
LGBTQ resources
Health equity
For more information on how to best serve our diverse populations, please visit our health equity page.